REMOTE & ONSITE SUPPORT & MAINTENANCE CONTRACTS
No matter how big your network CCS can provide direct to desktop support for your users. Server monitoring and management, email system and much much more all at a reasonable price. How much does your current IT support company do for you? Do you really know if your backups are working?
Here at CCS we provide an honest and upfront service, we will always keep you informed of what is happening with your network, provide you with full audit data so you know how much IT your company really has and what is old and what is new. An informed customer is a happy customer.
Service Level Agreement (SLA)
With our SLA – a priority response agreement – which takes preference over any package listed below, it is paid for annually in advance with the option of spreading the payments monthly. There are no call-out or labour charges.
Full Site Audit
All our customers receive a full site audit which includes all installed software and hardware for all computers on site. All machines and servers can be monitored and updated with the latest security patches.
Telephone Support
A simple and efficient way of resolving minor problems, by simply logging your call to our support centre we arrange for a CCS engineer to respond to your call and provide you with easy to understand advice to resolve the matter in hand. Payable per incident.
Remote Server Support (RSS)
We provide server cover through remote diagnostics. By implementing RSS, saving both time and money, any glitches can be easily remedied, without loss of working time …for this special service and others mentioned.
Remote Desktop Support (RDS)
We will provide you with support direct to your desktop, so if you user as a problem we can take control and resolve the problem while they watch. Your users will be able to show us the problem so we can resolve it immediately
Premier +
- Server support or system time with rapid response time
- Unlimited Telephone/Email and Remote Support services.
- Unlimited Onsite Desk side support with maximum of 8 hour response time
- Unlimited Hardware repair and Replacement hard ware warranty scheme
- 24/7 network monitoring
- Daily Backup Monitoring.
- Server support and Status Reports.
- Server Health Checks
- Quarterly onsite Engineer Visits including computer and network efficient and includes Server clean/ check, System upgrades and updates(Virus ) etc with recommendations and advice
- Switches, hubs, broadband routers and firewalls are included
- Complete Backup/Recovery planning, maintenance.
Premier
- Desktop & Server support with 1 Hour response time
- Unlimited Telephone/Email and Remote Support services.
- Unlimited Onsite Desk side support with maximum of 4 hour response time
- 24/7 network monitoring
- Daily Backup Monitoring.
- Server support and Status Reports.
- Server Health Checks
- Quarterly onsite Engineer Visits including computer and network efficient and includes Server clean/ check, System upgrades and updates(Virus ) etc with recommendations and advice
- Unlimited Hardware repair
- Switches, hubs, broadband routers and firewalls are included
- Complete Backup/Recovery planning, maintenance.
- Warranty management
level 1:
- Full Telephone/Email and Remote Support services with up to 4hour response time.
- Quarterly Engineer Visits including computer and network efficient and includes System upgrades and updates(Virus etc) with Annual recommendations and advice
- Complete Backup/Recovery planning, maintenance
- Discounted call desk side support out charge with 8 hour response time
- Discounted Server support with 4 hour response time
Level 2
- Half yearly Engineer Visits including computer and network efficient and includes System upgrades and updates(Virus etc) with Annual recommendations and advice
- Complete Backup/Recovery planning, maintenance
- Discounted Remote Support charges with 2 hour response time
- Discounted Desktop Support call out charge with 6 hour response time
- Discounted Server support charges with 4 hour response time
Level 3
- Annual Engineer Visits including computer and network efficient and includes System upgrades and updates(Virus etc) with Annual recommendations and advice
- Complete Backup/Recovery planning, maintenance
- Discounted Remote Support charges with 4 hour response time
- Discounted Desktop support call out charge with 8 hour response time
- Discounted Server support charges with 4 hour response time
Monthly Retainer
A package designed for IT Departments and small office users. Customers on this package will pay an annual or monthly retainer, which will guarantee a priority response (usually next business day, in addition to this call out and labour costs are charged at a reduced rate.